Frequently Asked Questions

Yes. Our loose and set stones are laboratory-grown diamonds — chemically, physically, and optically identical to mined diamonds, and independently graded. Each piece's listing states its stone details.

Each product page lists the exact metal in the Materials section — typically solid 14k gold or sterling silver. We don't list plated or gold-filled metal as solid.

Store each piece separately in a dry place, and take jewelry off before showering, swimming, sleeping, or exercising. Clean gold and silver with a soft polishing cloth; for a deeper clean, use warm water with a drop of mild dish soap and a soft brush, then dry fully. Have prong settings checked by a jeweler about once a year.

Sterling silver naturally darkens over time with exposure to air and moisture. A polishing cloth brings back the shine in seconds, and storing pieces in a sealed bag between wears slows it down.

Our Size & Length Guide shows where each necklace length falls, and how to measure for bracelets and rings.

Some pieces can be adjusted by a local jeweler after purchase. If you need a length we don't list, contact us before ordering and we'll tell you what's possible.

Orders ship within 1–3 business days. You'll get an email with tracking once it's on its way; domestic delivery is typically 3–7 business days after that. Full details are on our Shipping & Returns page.

Unworn pieces in original condition may be returned within 14 days of delivery for a refund to your original payment method. Original shipping isn't refundable. Start a return through our Contact page with your order number.

Use the Track Order page with your order number and the email you used at checkout, or the link in your confirmation email. If you have an account, every order is under your orders.

Yes — there's an optional gift message field at checkout. We include it on a card with the order, and pricing is always left off the packing slip.

On a sold-out product page, enter your email under “Notify me” and we'll email you the moment it's restocked. For one-of-a-kind pieces, contact us about something similar.